Frequently Asked Questions
ACADEMICS
Do the assignments and quizzes have deadlines?
WA Online is a hybrid, self-paced learning platform. The platform will reflect recommended due dates, but students are not be penalized for late submissions. These due dates cane be found in the Gradebook and are simply a guide for students to help with pacing.
Nonetheless, all coursework must be completed no later than the “end of enrollment date” established during registration.
What is the WA grading scale?
A. (93-100)
B. (85-92)
C. (76-84)
D. (70-75)
F. (below 70)
Is it possible to receive an extension for my course?
A course extension—a change to the student’s end of enrollment date—may be granted after a request from the student, student’s parent, or designated mentor is submitted via the extension process. Once a final grade report for a course is issued, students may not submit additional work for that course. Furthermore, no course enrollment period can extend beyond the original end date without an extension request. Each course includes a pacing guide with target due dates to help students manage their pacing. In addition, weekly reports and communication help ensure that students meet their target dates. If any coursework is not completed by the end of the semester, and no extension has been requested, the student shall receive a zero for each incomplete item, and those zeroes are included in the student’s average when final grades are calculated. Extensions may continue up to eight weeks beyond the original end date. Such extensions are granted for extenuating circumstances only and at the discretion of the school.
Can I re-take Quizzes and Exams?
Yes, you can re-take Quizzes; however, you cannot re-take an Exam.
QUIZZES: Students will automatically be granted the ability to retake quizzes and exams one time (1 time).
ASSIGNMENTS: Students will not be allowed to resubmit or re-take assignments once the grade is assigned by the instructor.
EXAMS: Students will not be allowed to resubmit or re-take exams once the grade is assigned by the instructor or computer.
Are all activites gradable?
Not all activities and assignments are submittable and, therefore, gradable.
You can check your gradebook to determine if a particular assignment or activity is to be submitted for grading.
We certainly recommend you complete all activities and assignments, whether gradable or not, as it will help prepare you for quizzes and exams.
How do I submit Journals?
Journal prompts can be found within the lessons.
Once you encounter a prompt, you can return to the Journal page and submit your response.
Not all courses contain Journals.
What is the difference between Progress (gradable) and Progress (all activities)?
You'll want to focus on Progress (gradable), and not Progress (all activities).
The course is complete when you finish Progress (gradable).
TECHNICAL
If I need technical support assistance, who do I contact?
Submit a ticket through Student Support Services.
You should submit a ticket through Student Support for the following reason:
An issue with the platform
An issue with an Assessment
Challenge a Grading by a teacher
Quiz/Exam Reset or Re-take Requests
Course Extension Requests
Which devices does the platform work on?
For optimal performance, we recommend the following devices:
Desktop computers
Chromebook
iPad
Android tablet
Surface tablet
Which operating systems does the platform work on?
For optimal performance, we recommend the following operating systems:
Windows 10
Apple Mac OS X 10.14+
iOS version 13.3+ (Safari only)
Which browsers does the platform work on?
For optimal performance, we recommend the following operating systems:
Firefox
Chrome
Safari (Supported for iPads only)
What suggestions do you have if the platform is running slow?
Clear your cache.
You may need to clear your Cache: Often, systems, and browsers are updated to improve the overall performance of the user. From time to time, these updates require the user to clear or empty the browser's cache. The cache is where your temporary internet files are held. The information that is held in this temporary internet folder is anything that is downloaded onto your hard drive via the internet. When you empty the cache you clear all the information that has been gained from surfing or downloading on the net. In addition to allowing updates to be seen more quickly, clearing your cache increases your computer speed. Learning to clear your browser's cache will benefit you greatly.
ENROLLMENT
How do I re-enroll?
Re-enrollment at Washington Academy Online is accomplished through the re-submission of a Course Selection Sheet. A new course selection sheet must be submitted before a student can re-access the learning platform. Please select "re-enrollment" on the Course Selection Sheet when submitting. Once submitted, you will receive confirmation and a tuition invoice for the upcoming academic year.
Are there any restrictions regarding graduation?
1) All students must complete the program’s coursework in its entirety prior to their 20th birthday in order to qualify for graduation.
2) All coursework required for graduation must be submitted by June 1st of the current academic year in order for the student to graduate and receive a diploma from Washington Academy. If courses are not completed by August 1st, then students will receive an incomplete (I) and should request an extension. If the student successfully completes the incomplete coursework prior to August 31st, then the incomplete designation shall be replaced with the current grade and the student shall receive their diploma on December 1st.
3) Any student who fails a required course for graduation in a core area must repeat the course at WA Online before the next course in the sequence may be taken. Failure in an elective course will not automatically dictate a make-up course. However, the course would have to be repeated if it is a prerequisite for another course the student wishes to take or if the student would not meet the graduation requirements for electives.
What is the deadline for gradauting seniors?
All seniors must complete their coursework to qualify for graaduation by August 1st.
Can I drop a course?
Yes.
Courses: During the first 7-days of a student's enrollment into a Self-Paced course, students retain the right to drop and/or change a course without financial or academic penalty. Students must submit official documentation of this request on the WA Online website for this procedure to apply to the request.